- Roma Remedies LLC does not take returns and/or exchanges at this time
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- Roma Remedies LLC does not take responsibility for lost or stolen packages, please contact your local post office or UPS, depending on which was your shipping carrier, to file an insurance claim.
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- processing times for all orders is anywhere from 15 - 20 business days. this does not include weekends or holidays.
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- Roma Remedies LLC is not responsible for re-shipping a package if you have entered the wrong address. please take the time out during checkout to ensure the correct address.
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- If you receive your package damaged you must email romaremedies@gmail.com within 24 hours of delivery with photos, your order number, and we will work with you to reach a solution.
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- if you receive a defective product, please email romaremedies@gmail.com with photos, your order number and detail.
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- Roma Remedies llc does not take responsibility for shipping carrier delays.
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- Roma Remedies LLC does not take any refunds for individual workings or for community rituals
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- Service updates go out twice a month, we will usually posts the dates of the service updates being sent out instagram story, if it has been longer than a month and you still have not received your service update please email romaremedies@gmail.com
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- Roma Remedies LLC recommends that you follow instructions for all oils and read the disclaimers closely. as in, what should be worn and what should not. what can be used in a bath and what can only be used to anoint.
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- test ALL items that can be applied to the skin on a small patch of skin first. if you should experience any irritations or allergic reactions, please discontinue use of the product and email support@romaremedies.com with photos, your order number, and detail.
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- all of our spiritual products are sold as curios and are not intended to treat or cure any diseases and/or illnesses.
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